Frequently Asked Questions
Please read our FAQ, or send us a message should you have any question.
We source directly from our fisherman!
We currently deliver to all the major cities in Malaysia such as Kuala Lumpur, Selangor, Johor Bahru & Penang with flat delivery charges. Fish will be delivered overnight via cold-chain courier to ensure the freshness!
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Delivery schedule : Every Wednesday, Friday & Sunday (JB) and Thurs (KL /Penang). The delivery is usually within 3 - 5 days. Upon receiving your orders, we will be in touch via Whatsapp or calls to confirm the orders & delivery date
We currently accept Bank Transfer, Paypal or Credit Card. We just want to make your life easy!
Once we have received your order, we will let our own fishermen know. We select the best fish from the catch, gut & clean them, then pre-freeze for you right after the process to lock in the freshness before delivering to you. When you receive the fish, they could still be swimming in the sea in the same morning!
Kindly take note that you are not able to modify your order after cut-off date and no last-minute cancellation upon confirm of purchase. All orders confirmation is non-refundable or transferable. Please contact our customer services team if you have any issue to order and you need to change your order before the cut-off date.
When you place your order, you can make detail special instructions as to where we leave it. Due to traffic and some other reasons, we are unable to accommodate requests for time specific deliveries to ensure fairness to all our customers and maintain efficiency in our operations. Drivers might not make it exactly on the time you’ve mentioned (eg: 2.15pm).
As part of our service we will call you before heading to your doorstep, if we are unable to reach you, due to whatever reasons, or you do not pick up the call, we will leave it on the front door or at the guard house (for apartment and condominium) or we will reschedule.
If the recipient is requested to returned to The Fish Club or reschedule or relocate, when rider arrived, notice will send to a customer that The Fish Club's driver has tried to deliver. The sender is responsible for bearing any delivery cost for a second delivery attempt. Thank you very much for your understanding!
Unbox it and put your fishes straight into your fridge or freezer if you are not cooking immediately.
Put them in the freezer as soon as possible. If the fishes appear a little soft, as long as there is ice in the box, it should be at 0°C and safe to freeze.
If you have completely thawed the fish, please place them at the bottom of the fridge and cook within 24 hours
Please call us on (+60) 17-755 2874 or send us an email at email@example.com no later than 24 hours after you received the Box.
Our ‘100% Money Back Guarantee’ guarantee means we are 100% committed to making it right! .
Order can be amended the day before delivery and before 12 noon
Our fish are 'fresh' in the sense that, the sea-to-door time is usually below 48 hours. By default we freeze the fish for you, right after it hits the shore and cleaned - this ensures that the freshness is locked in, and the seafood are not left unfrozen and degrading through the journey to your doorstep.
Our boats are generally smaller, hence each fishing trip is usually below 36 hours - compared to the 14 days in areas like Sekinchan / Kuala Selangor / Mersing / Gelang Patah / Pulau Ketam. The result is that the seafood are extremely fresh. When you receive your seafood, the fish could still possibly be swimming in the sea in the morning!
Pontian fish tend to the be freshest compared to others parts of Malaysia, mainly because our fishing boats make shorter trips - usually within 36 hours, compared to places like Kuala Selangor & Sekinchan where the trips are around 2 weeks to 1 month.We highly encourage you to try the difference. No harm trying =) and we promise 100% Money Back Guarantee!